Managed Service Provider - MSP


Our MSP entails comprehensive management and support for a company's Information and Communications Technology (ICT) infrastructure. Below is an overview of the offering.

  • Infrastructure Management and Upgrade:This encompasses overseeing and maintaining various IT infrastructure components such as servers, networks, storage, and databases. It includes ensuring optimal performance, reliability, installation, and security of these systems.
  • Cloud Services Management:Managing cloud-based solutions such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). This involves provisioning, monitoring, optimizing, and securing cloud resources.
  • Security Management:Implementing and managing robust security measures to safeguard the organization's data and systems against cyber threats. This includes threat monitoring, vulnerability assessments, implementing security protocols, and incident response.
  • Network and Connectivity Management:Handling network infrastructure, ensuring connectivity, managing switches, routers, firewalls, and optimizing network performance for seamless operations.
  • End-user Support:Providing technical assistance and support to end-users within the organization. This could involve troubleshooting issues, setting up devices, software installations, and ensuring smooth user experiences.

  • img

  • Backup and Disaster Recovery:Implementing backup solutions and disaster recovery plans to ensure data integrity and continuity of operations in case of unforeseen events.
  • IT and Digital Consulting and Strategy:Offering consultancy services to align IT and Digital strategies with business goals, suggesting technology upgrades, and advising on best practices for optimizing IT and Digital infrastructure.
  • ICT Policy and framework development:Creating guidelines, principles, and a structured plan to govern the use, management, and implementation of technology within an organization or a governmental entity. This strategic approach ensures that ICT is aligned with the organization's objectives, supports its operations efficiently, and complies with legal and regulatory requirements.
  • PABX and Video Conferencing:Offering a complete Unified Communications solution with advanced features, 3CX is more than just your average business telephone system. Simple, affordable, and flexible, 3CX eliminates the cost and management headaches of outdated, traditional phone systems or the limitations of shared cloud PBXs.

Intermediate Data Systems ICT Managed Services aim to relieve businesses of the burden of managing their complex IT environments. They provide proactive maintenance, continuous monitoring, and rapid issue resolution, allowing businesses to focus on their core operations while ensuring that their IT systems are secure, efficient, and up to date. These services are often offered through customizable service level agreements (SLAs) tailored to meet the specific needs and objectives of each client.

Other Service